How soon will you ship my order?
Orders are processed from 8:00 am to 1:00 pm CST each business day. Orders placed before 1:00 pm M-F generally leave our warehouse the same or next business day. If something is not in stock we will email you. Backorder times vary by manufacturer, but generally do not exceed 14 days. Some items are shipped directly from the manufacturers. These orders generally ship within 1 - 5 business days.
How will you ship my order and how can I track my package?
We ship via standard orders via UPS Ground or UPS/USPS Surepost. Delivery via standard methods typically takes 2-10 business days. UPS 3 Day, 2 Day and Overnight service is also available. You will receive an email with the UPS tracking information for your shipment the afternoon it leaves our warehouse.
What if I want to return an item?
We are confident that you will be pleased with our merchandise, but if you are not satisfied with your purchases for any reason, all non-perishable items may be returned within 30 days for an exchange or refund. This return period is extended during the holiday season. All items ordered between November 15th and December 25th can be returned by January 31st. Please email us to let us know that you will be returning an item, and make sure to pack all returns carefully (preferably in original packaging) and include your order number. We will issue a credit to your credit card for the merchandise returned unless you request a different form of compensation. If you received free shipping for your order the actual shipping costs will be deducted from your credit amount. A 10% restocking fee will be charged for all returns of $500 or more. Please note that it is the purchaser's responsibility to ensure goods are packed adequately to avoid damage in transit. Please make sure to insure the package with the carrier for your protection. Returns must be received in new condition. In the event of breakage, no credit will be issued.
What if my order arrives damaged?
We pack all orders very carefully, but occasionally damage occurs during transit. If your merchandise arrives damaged please call or email us immediately. We will report the damage to UPS and send a replacement item as soon as possible. Please do not discard the damaged item(s) or the packaging materials for at least 7 business days from the time you report the damage. UPS may decide to pickup the package or may contact you to set up an appointment to inspect the damaged merchandise during this time.
Do you ship internationally?
Yes, we are able to ship to over 100 countries addresses. Simply put any items you wish to purchase in your shopping cart. You may pay with international credit cards, PayPal, or bank wire transfers.
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